FREE SHIPPING on All Originals (within Continental US)

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FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

Standard shipping is FREE within the Continental United States. 

Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost 

For shipping original artworks and limited editions outside the Continental U.S., please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex for international shipping but we're happy to ship with any carrier you're comfortable with. Jones Family Art will not be responsible for import duties and taxes required for international shipping.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact jones81321@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact jones81321@gmail.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email jones81321@gmail.com

WHO TO CONTACT?  

You can reach out at any time by email at jones81321@gmail.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

Instagram

Facebook

Privacy Policy

Privacy Policy   Protecting your private information is our priority. This Statement of Privacy applies to 25450 Road M, and Jones Family Art and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Jones Family Art include 25450 Road M. The Jones Family Art website is a Original Art and Art Prints site. By using the Jones Family Art website, you consent to the data practices described in this statement.   Collection of your Personal Information In order to better provide you with products and services offered, Jones Family Art may collect personally identifiable information, such as your:           - First and Last Name         - Mailing Address         - E-mail Address         - Phone Number   If you purchase Jones Family Art's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.   We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.   Use of your Personal Information Jones Family Art collects and uses your personal information to operate and deliver the services you have requested.   Jones Family Art may also use your personally identifiable information to inform you of other products or services available from Jones Family Art and its affiliates.   Sharing Information with Third Parties Jones Family Art does not sell, rent or lease its customer lists to third parties.   Jones Family Art may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jones Family Art, and they are required to maintain the confidentiality of your information.   Jones Family Art may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jones Family Art or the site; (b) protect and defend the rights or property of Jones Family Art; and/or (c) act under exigent circumstances to protect the personal safety of users of Jones Family Art, or the public.   Tracking User Behavior Jones Family Art may keep track of the websites and pages our users visit within Jones Family Art, in order to determine what Jones Family Art services are the most popular. This data is used to deliver customized content and advertising within Jones Family Art to customers whose behavior indicates that they are interested in a particular subject area.   Automatically Collected Information Information about your computer hardware and software may be automatically collected by Jones Family Art. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jones Family Art website.   Use of Cookies The Jones Family Art website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.   One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Jones Family Art pages, or register with Jones Family Art site or services, a cookie helps Jones Family Art to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Jones Family Art website, the information you previously provided can be retrieved, so you can easily use the Jones Family Art features that you customized.   You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jones Family Art services or websites you visit.   Right to Deletion Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:     • Delete your personal information from our records; and     • Direct any service providers to delete your personal information from their records.   Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:     • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;     • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;     • Debug to identify and repair errors that impair existing intended functionality;     • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;     • Comply with the California Electronic Communications Privacy Act;     • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;     • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;     • Comply with an existing legal obligation; or     • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.   Children Under Thirteen Jones Family Art does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.   E-mail Communications From time to time, Jones Family Art may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.   If you would like to stop receiving marketing or promotional communications via email from Jones Family Art, you may opt out of such communications by Sending an email from the Unsubscribe Link.   Changes to this Statement Jones Family Art reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.   Contact Information Jones Family Art welcomes your questions or comments regarding this Statement of Privacy. If you believe that Jones Family Art has not adhered to this Statement, please contact Jones Family Art at:   Jones Family Art 25450 Road M Cortez, Colorado 81321   Email Address: Jones81321@gmail.com   Telephone number: 9707992785   Effective as of August 27, 2021  

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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